FLYING TIGERS Army / Navy Surplus Military Surplus Plane FLYING TIGERS Army / Navy Surplus Military Surplus Plane

Customer Service

Topics:

Back to TopAdding Items to your Shopping Cart

After you have found the item that you would like, choose from the pull down(s) if relevant then click the 'Add To Cart ' button.

This will prompt your shopping cart page. You can change the quantity, continue shopping, or proceed to checkout.

If you continue to shop your Shopping Cart quick stats (in upper right hand corner) will be updated.

You may view your Shopping Cart at anytime by clicking the "View Shopping Cart" button.

Back to TopBack Orders

If part of your order is out-of-stock or backordered, we will ship the available merchandise via the shipping method for which you paid. When the out-of-stock or backordered item becomes available, it will be shipped freight free via standard ground service.

For orders that have only one item and are out-of-stock you will be billed for both the item and shipping method for which you paid at the time your order ships.

If the merchandise is backordered for more than 30 days, we will cancel your order, unless otherwise requested by you.

Back to TopChecking Out

When checking out, please confirm your selections to make sure that everything is correct.

Once you are sure your order is correct, click the 'Proceed To Checkout' button.

The online order form requires your billing address, shipping address, email address and phone number.

In order to continue with your checkout, please read our disclaimer regarding purchases of restricted articles and certification of your age by checking in the box.

Back to TopCustom Orders

No returns or refunds for custom orders such as embroidery, or any items we have sewn patches or Velcro to, or any items that have been modified from their original state.

Back to TopDamaged Parcels

If your parcel was damaged during shipping, please retain the shipping carton and all contents as you received it. Then call customer service at (708-535-9921) and we will assist you.

When you receive your footwear make sure it fits properly and is exactly what you want before it is worn outside. If items show any wear or are soiled or damaged in any way, they will not be accepted for replacement or refund. NO EXCEPTIONS.

All footwear is guaranteed by the manufacturer to be free of defects in materials and workmanship. In the event that you have a problem, please contact our customer service at customerservice@flyingtigerssurplus.com or (708) 535-9921 for further information. All manufacturers require us to send all footwear returns to their factory for an evaluation by their personnel. We will repair, replace or make an adjustment according to their instructions. Normal wear and tear excluded.

All warranties are void if the product has been abused, modified or tampered with.

Back to TopOrder Forms

If you do not wish to use our online Shopping Cart system, here are conventional order forms. Please keep in mind that you can still use our shopping cart system to generate an order form that you can print and send regular mail.

• General Order Form (Printable PDF)
• Custom Dog Tag Order Form (Printable PDF)

Get Adobe Reader
Get Adobe Reader


Current Illinois Tax Rate: 10%

Back to TopPlacing Orders

Payment Methods Accepted:
Visa, Master Card, American Express, Discover, Money Order or Cashiers Check

Online Orders
When placing an online order, simply browse our online catalog by using the menus along the top, left side, and center of the web site. When you find an item you wish to purchase, click the 'Add To Cart' button and it will be added to your Shopping Cart. You may change quantity or delete items while viewing your Shopping Cart. Once you have finished shopping, go to your Shopping Cart and click the 'Proceed To Checkout' button.

Phone Orders
When placing a phone order, go through the website and either select the SKU #'s for your items with the Shopping Cart program or write down all of SKU #'s for the items you would like to order. Some items require your preference on size, color, etc. Make sure you record that information as well. Once you are done shopping and would like to place your order, call our store at: 708-535-9921.

Mail Orders
When ordering by mail, use the Shopping Cart online. When checking out, select the Mail Order payment method to get a printed order form that has your information and the items you wish to purchase already filled in. This is a more convenient process than using the conventional mail order form and virtually eliminates errors. If you prefer to fill out the mail order form, go to the Order Forms section.

Fax Orders
Follow instructions for mail order except select the Fax payment method when checking out. If you wish to use the conventional order form for the fax method, go to the Order Forms section and then fax your order to (708) 687-3017.

Back to TopProduct Search

To find products quickly you can use the Search Box located in the upper right hand corner of the web site. Enter a Product Name, Brand Name or Category and press the "Search" button. The more descriptive you are the better your chances of finding what you are looking for.

Back to TopReturns and Exchanges Policy

You may return or exchange an item within 30 days as long as the item is in its original unused condition. If the item has been used, laundered or altered in any way, it will not be accepted for a refund or exchange. Items with defects in the material or workmanship will be repaired or replaced at our option within the 30 day period. All items returned due to factory defects must be clean (we will not accept soiled items.)

To return an item, contact us either by email or phone to receive return instructions and a return authorization number. We will not accept a return without a return authorization number.

You can either contact us by email or phone to receive the authorization number:

• customerservice@flyingtigerssurplus.com
• (708) 535-9921

For items being returned for a refund, you will receive full payment amount, excluding shipping and handling, so long as items are received in their original unused condition.

For items being exchanged, you will be responsible for all shipping and handling charges. Items will be exchanged so long as they are received in their original unused condition.

For items being returned or exchanged due to an error on the part of Flying Tigers Army Navy Surplus, you will receive full payment amount (for returns) or new item (for exchanges) including shipping and handling charges, so long as the items received are in their original unused condition.

Undergarments that have been worn or used cannot be returned. Food items cannot be returned. Used items are shown and sold as is and cannot be returned.

Custom Orders
No returns or refunds for custom orders such as embroidery, or any items we have sewn patches or Velcro to, or any items that have been modified from their original state.

Back to TopU.S. Shipping Information

U.S. Orders only, we are unable to ship internationally at this time.

We ship United Parcel Service (UPS) and United States Post Office (USPS)

These shipping rates are based on packages up to 5 lbs. Heavier or oversized packages are subject to extra postage. If the weight or size is excessive we will contact you for approval.


Shipping Rates Chart:

Order Subtotal Standard Ground
Upto $20.00 $7.99
$20.01 - $60.00 $8.99
$60.01 - $100.00 $10.99
$100.01 - $200.00 $12.99
$200.01 - $500.00 $14.99
Over $500.00 4% of Subtotal


Estimated shipping times start after an order is processed. (Processing time is usually 1-3 days if merchandise is in stock excluding weekends and holidays).

Standard Ground — 1 - 5 business days

Back to Top$3.99 Ground Shipping Terms & Restrictions

$3.99 shipping is now offered on orders of $0.00 or more, excluding sales tax (if any). This $3.99 shipping offer is valid only for ground shipping to the Continental U.S.

$3.99 shipping does not include Alaska, Hawaii, Puerto Rico, AP/APO/FPO's or orders shipped outside of the Continental U.S.

$3.99 shipping is not available on certain large and/or heavy items and certain drop-ship items.

Orders with $3.99 shipping MUST be shipped to a single address.

Orders less than the required amount ($) will be billed at our standard shipping rates.

www.flyingtigerssurplus.com is not responsible for any errors or omissions and is not obligated to sell merchandise or provide free shipping due to pricing errors.

Back to TopViewing Your Shopping Cart

To view the items you have selected for purchase, change quantities or remove an item from your Shopping Cart, you can click the 'View Shopping Cart' link in the upper right hand corner of the website.